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Warranty Information
Free Warranty (Included)
Mattresses
Mattresses
If your mattress sinks 3/4" inch or more within 10 years, we'll replace it for free.
Essential Series Base
Essential Series Base
1 year non-prorated warranty $199 value
10 year standard warranty
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
Classic Series / Classic+ Series Base
Classic Series / Classic+ Series Base
2 year non-prorated warranty $299 value
25 year standard warranty
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Bliss Series / Platinum Series Base
Bliss Series / Platinum Series Base
2 year non-prorated warranty $599 value
25 year standard warranty
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Interested in premium coverage? See our Diamond Coverage Plan details below.
Diamond Coverage Plan (from $249)
Diamond Coverage Plan (5 year)
Diamond Coverage Plan (5 year)
+$249 (complete 5 year coverage)
Includes 100% of part costs, shipping costs, and technician costs.
Diamond Coverage Plan (10 year)
Diamond Coverage Plan (10 year)
+$299 (complete 10 year coverage)
Includes 100% of part costs, shipping costs, and technician costs.
Customer Service Email
info@svenandson.com
Start Live Chat
Click the chat bubble in the bottom right.
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Customer Service Email info@svenandson.com
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Start Live Chat Click the chat bubble in the bottom right.
Warranty FAQ
Where do I register my warranty?
Where do I register my warranty?
For the (free) Included Warranty:
To register your standard warranty (included free with purchase), please visit our Warranty Registration Page.
For the (premium) Diamond Coverage Plan:
We will automatically process Diamond Coverage Plan registration after it is purchased. If you are interested in Diamond Coverage but haven't purchased it yet, please click here.
Can I upgrade my warranty after purchasing?
Can I upgrade my warranty after purchasing?
You can upgrade your warranty to the Diamond Coverage Plan as long as it's within 1 year (365 days) of your initial purchase.
What are the differences between the included warranty and the Diamond Coverage Plan?
What are the differences between the included warranty and the Diamond Coverage Plan?
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years).
How does the prorating work?
How does the prorating work?
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years)
How does your warranty match up vs. competitors?
How does your warranty match up vs. competitors?
Most competitors only cover the first year with a limited warranty up to 20 years that covers the metal frame only.
Compare with ours below:
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years)
Is my warranty transferable?
Is my warranty transferable?
The Free Included Warranty is not transferable. However, the Diamond Coverage Plan is transferable.
Are parts included in my warranty?
Are parts included in my warranty?
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years)
Is shipping included in my warranty?
Is shipping included in my warranty?
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years)
Are technician services included in my warranty?
Are technician services included in my warranty?
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years)
Is my warranty refundable?
Is my warranty refundable?
Warranties are non-refundable.
What's the difference between the Amazon warranty and the Sven & Son warranty?
What's the difference between the Amazon warranty and the Sven & Son warranty?
Amazon's warranty option grants you 2 years of coverage through Asurion. Since we already include this free of charge, we do not recommend buying the 2 Year Furniture Protection Plan through Amazon. If you're interested in comprehensive coverage of your purchase, we recommend our Diamond Coverage Plan.
Why buy the Diamond Coverage Plan (premium warranty) if I'm already covered with the Free Included Warranty?
Why buy the Diamond Coverage Plan (premium warranty) if I'm already covered with the Free Included Warranty?
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years)
Should I upgrade my warranty if I've already purchased?
Should I upgrade my warranty if I've already purchased?
Rest easy - this is your current coverage:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Year 1: Full parts, labor, and shipping
Years 2-3: 75% parts (no labor, no shipping)
Years 4-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
If you'd like comprehensive coverage of all parts, shipping, and labor beyond your initial 2 years (we have 5 year and 10 year options), our Diamond Coverage Plan is a great option.
I still have warranty questions...
I still have warranty questions...