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Warranty Information

Free Warranty (Included)

If your mattress sinks 3/4" inch or more within 10 years, we'll replace it for free.
  • 2 year non-prorated warranty $199 value
  • 10 year standard warranty
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
  • 2 year non-prorated warranty $299 value
  • 25 year standard warranty
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
  • 2 year non-prorated warranty $599 value
  • 25 year standard warranty
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Interested in premium coverage? See our Diamond Coverage Plan details below.

Diamond Coverage Plan (from $249)

  • +$249 (complete 5 year coverage)
  • Includes 100% of part costs, shipping costs, and technician costs.
  • +$299 (complete 10 year coverage)
  • Includes 100% of part costs, shipping costs, and technician costs.
Customer Service Email info@svenandson.com
Customer Service Phone 904-474-9998
Start Live Chat Click the chat bubble in the bottom right.

Warranty FAQ

For the (free) Included Warranty:
To register your standard warranty (included free with purchase), please visit our Warranty Registration Page.
For the (premium) Diamond Coverage Plan:
We will automatically process Diamond Coverage Plan registration after it is purchased. If you are interested in Diamond Coverage but haven't purchased it yet, please click here.
You can upgrade your warranty to the Diamond Coverage Plan as long as it's within 1 year (365 days) of your initial purchase.
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years).
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years).
Most competitors only cover the first year with a limited warranty up to 20 years that covers the metal frame only. 
Compare with ours below:
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years).
The Free Included Warranty is not transferable. However, the Diamond Coverage Plan is transferable.
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years).
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years).
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years).
Warranties are non-refundable.
Amazon's warranty option grants you 2 years of coverage through Asurion. Since we already include this free of charge, we do not recommend buying the 2 Year Furniture Protection Plan through Amazon. If you're interested in comprehensive coverage of your purchase, we recommend our Diamond Coverage Plan.
The (free) included warranty includes:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
The (premium) Diamond Coverage Plan includes:
Full parts, labor, and shipping for the duration of the plan (either 5 or 10 years).
Rest easy - this is your current coverage:
Classic, Classic+, Bliss, and Platinum Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-5: 75% parts (no labor, no shipping)
Years 6-10: 50% parts (no labor, no shipping)
Years 11-25: 25% parts (no labor, no shipping)
Essential Series Bases
Years 1-2: Full parts, labor, and shipping
Years 3-4: 75% parts (no labor, no shipping)
Years 5-6: 50% parts (no labor, no shipping)
Years 7-10: 25% parts (no labor, no shipping)
If you'd like comprehensive coverage of all parts, shipping, and labor beyond your initial 2 years (we have 5 year and 10 year options), our Diamond Coverage Plan is a great option. 
Please contact us so we can help!

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