In-Home Setup

Name: In-Home Setup
Rating: 3.8 (13 reviews)

$249.00

Donna A.

Save your $249 for white glove delivery! I was not able to post pics but I was left with one leg screwed in crooked, black marks on my carpet, and the foundations placed in a crooked manner so they are not square with the bed frame and electric cords laying on the floor from bottom to top. No precautions were taken in regard to the men wearing booties or to Covid protocol. They were in a hurry to leave and did not properly do the job. I have reported all this with pictures to Sven and Son but I have not received a resolution, not even an offer to clean my carpet. If you live in Virginia DON’T pay for their white glove service unless they can assure you that they won’t use Kloke Logistics to deliver your product. YOUR REMOTE HAS TO BE PROGRAMED TO YOUR FOUNDATION FOR THE FOUNDATION TO WORK. Our installers didn’t know this or much else about this product. This review pertains to white glove delivery for 2 twin XL adjustable foundations only….no mattresses were purchased.

Harold M.

Two technicians from the delivery company showed up when they were scheduled. They installed the dual twin XL king setup quickly with no issues. They were both polite and worked well towards a successful installation using our existing bed side, head and footboard. Overall, I'm very pleased I ordered white gloves setup.

Walter J.

Blue Streak sublet the task to "another" 3rd party who were clueless in setup not even a knife to open the boxes. Called Sven, the driver called their boss. Glad it was a one time event and now I know to avoid Blue Streak. Lesson learned.

Darlene D.

Everything about this purchase was amazing! I shopped around to get a competitive price but not sacrifice quality which I didn't. This bed is simply wonderful. Tim in customer service reassured me through out. The delivery was great. Highly highly recommend.

Flo B.

I already wrote a review on this matter on your page

Oz P.

Thank you Kimberly for your help. The second crew was awesome. Courteous and professional.

Tamiko M.

For a white glove service, it's lacking and not worth $249 that I paid.

Sheryl S.

WE LOVE IT..Tad too soft...but definitely doable.... love the massage.....We are gonna order a Queen for our guest room when we buy our new house....

Hillary S.

We love the mattress and the frame. Purchase was easy. Delivery was swift. The mattress is terribly comfortable and the adjustable frame is wonderful. We haven't slept this well in forever. Just a couple of quick notes. We purchased the Platinum Series Adjustable Bed Base and Split King Mattress set (14"). We LOVE the 14" mattresses and wouldn't change a thing about them. Were I to do it again, I probably wouldn't have spent the extra money on the Platinum. We did that because it said that the bed would stay lined up with the nightstand. It doesn't. The next one down is the Bliss Series. It has the lumbar support that the platinum does. We don't find that the lumbar support is even something we can feel so we would have gone down to the Head Tilt series and saved the extra $500. Speaking of the head tilt... That is an awesome feature. Makes it so easy to read in bed without trying to pile a bunch of pillows up. I just love that. We are super pleased with our purchase and would highly recommend this product.

Susan G.

Our set up team was wonderful! It was a man and young woman and they were very careful, helpful, efficient, respectful and worked great as a team!

Robert R.

They certainly know what they’re doing. They installed the adjustable bed and split king mattresses in no time. Pleasant and professional

Tami S.

No problems

Janet S.

We bought the split king adjustable base. The bases are easy to adjust and its great being able to adjust each side separately. The medium mattress at first seemed soft but after sleeping on it for a week, we are both happy with it. The mattress is very comfortable and supportive. Very happy with our purchase!

Customer Reviews

4.5 Based on 11 Reviews

5 ★

82%

4 ★

3 ★

2 ★

1 ★

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06/25/2021

Harold M.

06/24/2021

Walter J.

06/22/2021

Darlene D.

06/09/2021

Oz P.

Thank you Kimberly for your help. The second crew was awesome. Courteous and professional.

05/27/2021

Sheryl S.

WE LOVE IT..Tad too soft...but definitely doable.... love the massage.....We are gonna order a Queen for our guest room when we buy our new house....