Returns & Exchanges
120-night comfort guarantee on mattresses. 30-day return on bases.
Last updated: March 2026
120-Night Comfort Guarantee
Stress-Free Mattress Exchange
If for any reason you're not fully satisfied with your mattress, we offer a one-time mattress exchange. Select another mattress of equal or lesser value free of charge, or upgrade to a more expensive mattress and you'll only pay the difference between that mattress and your original mattress.
120-night comfort guarantee on all mattresses
One-time exchange per mattress purchased
Cost of original mattress credited toward new mattress
For bundle mattresses: credit toward new mattress of same size
Warranty exchanges not eligible for additional guarantee unless defective
Adjustable Base Returns
Important: Base Return Policy
Adjustable bases are backed by our industry-leading warranty. Should you need to return, please review the terms below.
Policy
Details
Return window
30 days from arrival
Restocking fee
20% of purchase price
Return shipping
Customer responsible
Packaging
Keep original boxes
Return Eligibility Summary
Product
Window
Terms
Mattress (standalone)
120 nights
One-time exchange, cost credited
Mattress (in bundle)
120 nights
Credit toward same-size mattress
Adjustable base
30 days
20% restocking, customer pays shipping
Accessories
30 days
Unopened / unused / original packaging
White Glove delivery
Final sale
-
Diamond Coverage
30 days
Cancellable within 30 days
How to Request a Return or Exchange
1
Contact
Call (904) 474-9998 or submit a Help Request
2
Review
Team reviews and confirms eligibility
3
Coordinate
Exchange: ship new + coordinate pickup. Return: shipping instructions.
4
Complete
Credit or refund processed within 5-7 business days
Frequently Asked Questions
Is it a refund or exchange for mattresses?
It's a one-time exchange. We credit the cost of your original toward a new mattress.
What about mattresses purchased in a bundle?
We credit the amount paid for the mattress toward a new mattress of the same size.
Can I return my adjustable base?
Yes, within 30 days. 20% restocking fee applies. Customer pays return shipping. Keep original packaging.
Do I need to keep the boxes?
For adjustable bases, yes. Mattress exchanges do not require original packaging.
How do I start a return or exchange?
Call (904) 474-9998 or submit a Help Request form on our website.
Still have questions?
Our sleep experts are available 7 days a week.