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Common Questions
Where is my order?
Track your order at tracking.svenandson.com using the tracking number in your shipment confirmation email. Orders placed before 11am EST ship same day. Standard delivery is 2-5 business days.
How do I set up my adjustable base?
Self-assembly takes about 30 minutes. Check our Assembly Guide for step-by-step instructions and video. No power tools needed.
I want to exchange my mattress.
We offer a 120-night comfort guarantee with a one-time mattress exchange. Call us or submit a help request and we'll walk you through the process.
How do I file a warranty claim?
Email info@svenandson.com with your order number, description of the issue, and photos or video. Our team will assess within 2 business days.
Can I return my adjustable base?
Yes, within 30 days of arrival. A 20% restocking fee applies and you are responsible for return shipping. Keep your original packaging.
My remote isn't working.
Hold the reset button on the control box for 10 seconds, then press any button on the remote to re-pair. If that doesn't work, contact us for a replacement.
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Jacksonville, FL
Sven & Son headquarters and mattress manufacturing facility. A real team in a real city.
(904) 474-9998
info@svenandson.com
Support available 7 days a week
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