We’ve Got Answers
If you have further questions, please don't hesitate to reach out.
What's the difference between ordering here vs. Amazon?
Ordering on Amazon® gets you the same great product, shipped from the exact same company (Sleep Geekz® is our sister company specializing in great customer support). There's no difference in the product or service you'll receive.
What's the difference between in-home setup and curbside delivery?
Curbside Delivery is our free default shipping option. A large truck will deliver your goods curbside - you'll need to have a way to get it from your curb/driveway into your home from there. These are very heavy items, so if you don't have help we recommend upgrading to our in-home setup option (below).
In-Home Setup is a specialized delivery service that starts at $265. After choosing in-home setup delivery, the carrier company (this is a third party company we partner with) will call you and schedule a delivery time. After the appointment is made, two men in a truck will show up and bring your item(s) inside. They will carry it to the room of your choice. They will assemble the adjustable base(s) and take the mattress(es) out of the box for you.
They will only take the trash that the adjustable bases and mattresses came in. They will not remove any old mattress or move it to another room.
In-home setup delivery is currently estimated to be around 2-4 weeks after purchase. Feel free to call us at (904) 474-9998 if you'd like a more accurate estimate for in-home setup delivery to your home.
I'm nervous about buying a mattress online...
We completely understand!
• This is a large, important purchase for our customers and we treat it as such
• We're committed to getting you the restful sleep you deserve
• We offer a 120-Night Comfort Guarantee to make sure you're 100% happy with the mattress you ordered
• Many of our happy customers felt this way too but left stellar reviews
What is our 120-Night Comfort Guarantee?
The 120-Night Comfort Guarantee is only available if you purchase the mattress only. Sven & Son® has your back for 120 nights of sleep. If you don't like it for any reason during those 120 nights (assuming you purchased only the mattress), we'll get you a different mattress so you can rest easy!
We can't offer the 120-Night Comfort Guarantee on bundle purchases because of the shipping costs and special bundle pricing, but if you're buying a bundle from us, rest easy. We stand behind our products with a free industry-leading warranty and always put our customers first. Our customer reviews here on our website as well as on Amazon speak for themselves - we take care of our customers.
For mattress-only purchases, we offer a 30 day comfort exchange for a different mattress of the same value (if you want to exchange up in value, simply pay the difference).
Warranty Information & Options
How long does it take to ship my order?
If the item is in stock, it will ship within 1-2 business days.
Curbside delivery for our adjustable beds & mattresses will arrive 1-2 weeks after ordering. With curbside delivery, the freight carrier will call you and schedule a delivery appointment. They won't take the item inside the home. These are contracted carriers not directly affiliated with Sven & Son. They'll pull up to the curb, offload the goods on a pallet, deliver the goods, then leave. They will not bring it inside, so be sure to have help capable of lifting heavy goods OR consider the in-home setup delivery option.
In-home setup delivery will typically arrive around 3-4 weeks after purchase, depending on how remote your home is from major shipping hubs. Due to COVID-19 and industry demand, scheduling in-home setup delivery adds a couple of weeks onto the traditional free curbside delivery time of 1-2 weeks.
I'm worried about my item being damaged...
If the item is damaged, we will credit or replace it.
We recommend that no customer throws away their mattress until the delivery is complete and you're satisfied with your purchase. Please check for physical damage first upon arrival. All damages must be signed on the receipt that the item is damaged and must be refused back to the carrier for claims to be approved. If for any reason your item is dysfunctional, contact us and we'll make sure you're well taken care of so can get the sleep you deserve.
When will my order arrive?
Traditional curbside delivery (free option): 1-2 Weeks
In-home setup delivery ($265 option): 3-4 Weeks
Do you offer interest-free financing or 0% down payments?
Yes. Choose from Affirm®, ShopPay®, Klarna®, or Synchrony® to find the perfect payment plan for your needs. Learn more.
Where are your bases, bedding, and mattresses manufactured?
We strive to deliver premium quality products at industry-leading prices.
Mattresses: Made in the USA
Adjustable Bases: Designed in the USA, Assembled in Thailand
Sheets: Handcrafted in Italy
What are the differences between the 10", 12", and 14" mattresses?
All of our mattresses are made in the USA with premium CertiPur® certified foam. The size differences determine the comfort options:
10" = Firm
12" = Medium
14" = Medium-Soft
Is the headboard in the picture included?
What is your return policy?
At Sven & Son®, we decided to make our return policy simple, pain-free, clear, and concise. We understand that sometimes the wrong size or type of mattress is chosen or maybe a friend gave a recommendation that works perfectly for them but doesn't quite fit your needs. We are human too, we get it!
If you're not happy with your purchase, we will work with you to make sure that you are 100% satisfied and have no regrets. Simply contact a member of our 5-star rated customer service team and they are always happy to help. On mattresses purchased within a bundle, we will credit you the amount that was paid for the mattress towards the purchase of another mattress.
Our adjustable beds are backed by our industry-leading warranty. Should you need to return your adjustable base, you will be responsible for costs of return shipping and a 20% re-stocking fee. If you have trouble with your bed, simply give us a call so we can do our best to make sure you're 100% satisfied with your purchase.
Where is Sven & Son® located?
Our corporate offices and manufacturing facility are proudly located in sunny Jacksonville, Florida, USA.